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Scam Response13 min read

What to Do If Someone Tricks You into Installing Remote-Access Software

Remote access scams have become increasingly sophisticated in India, with fraudsters posing as technical support representatives from legitimate companies. If you've fallen victim, immediate action can significantly reduce the damage.

Emergency Response: First 10 Minutes

Every minute counts when your computer has been compromised. Follow these steps immediately:

  1. Disconnect from the internet immediately (unplug ethernet or turn off Wi-Fi)
  2. End all remote access sessions and close those applications
  3. Document everything before you forget important details

Secure Your Financial Accounts Using Another Device

Never use your compromised computer for the next steps. Use your smartphone, tablet, or another uncompromised computer to protect your financial information.

Major Indian Bank Fraud Helplines:

  • State Bank of India: 1800 425 3800
  • HDFC Bank: 1800 240 4332
  • ICICI Bank: 1800 200 3344
  • Axis Bank: 1800 419 5959

Device Recovery and Cleanup

Remove Malicious Software

Uninstall remote access applications completely through Control Panel > Programs and Features (Windows) or Applications folder (Mac). Common remote access tools used in scams include TeamViewer, AnyDesk, Chrome Remote Desktop, LogMeIn, and UltraViewer.

Comprehensive System Scan

Run multiple antivirus scans using Windows Defender, Malwarebytes Anti-Malware, Norton Power Eraser, or Kaspersky Rescue Tool. Perform a boot-time scan to detect rootkits and deep-level malware.

Legal Actions and Reporting in India

Report to Authorities

File a complaint with the Cyber Crime Portal at cybercrime.gov.in. Contact your local police station to file an FIR if significant financial loss occurred. Report to your bank's fraud department for official documentation.

Strengthen Future Security Posture

Recognition Training

Learn Common Scam Indicators:

  • Unsolicited calls claiming computer problems
  • Urgent language creating artificial time pressure
  • Requests to install software or grant remote access
  • Demands for payment via gift cards or cryptocurrency

Professional Recovery Services

Complex compromises may require professional intervention. CyberTegh provides advanced malware analysis, digital forensics, network security assessment, and incident response planning for businesses and individuals.

Get Expert Assistance